ProcMATE for Digital Lending

ProcMATE solution provides banks and financial institutions with a BPM toolset that can be used to model and automate the Digital Lending process with a view of optimizing costs and improving efficiencies.

ProcMATE solution provides banks and financial institutions with a BPM toolset that can be used to model and automate the Digital Lending process with a view of optimizing costs and improving efficiencies. ProcMate manages the early engagement of the customer and converts to a qualified lead within CRM which can then go through the entire sales cycle within CRM up to closure.

It automates business processes and use the underlying machine learning layer to continuously monitor the transactions thus helping the customer by providing real time eligibility of loans and credit approvals. A customer can be engaged using Chabot, SMS, twitter, Facebook, WhatsApp, LinkedIn, etc.

Bringing Banks Closer to Customers by automating customer centric business processes in a channel where customers are present.

Let the Customer switch channels any time; “COMPUSOFT’s omni – channel automation will make sure that your customers get high quality service & Customer experience across different channels.

It is a cost effective, on-demand, pay-per-use-model incorporating cutting-edge cognitive technologies into traditional Business Process Model.

Conversations are driving the next wave of digital growth. It is all set to impact the banking industry in a big way.  ProcMATE automates the process of Digital Lending and conversations are driving the next wave of digital growth. It is all set to impact the banking industry in a big way.

It is a cost effective, on-demand, pay-per-use-model incorporating cutting-edge cognitive technologies into traditional Business Process Model.

Challenges Solution Benefits Measures
Call center bottlenecks due to capacity scaling issues Deploy alternate channels which scale efficiently Technology solves the scaling problems as business grows Operational savings in Cost, Time and Resources
Attrition and training for standardized quality Self-service model for enhanced customer experience Customers engage on their channels of choice Customer satisfaction
Diminishing ROI as business grows Immediate actionable inputs Companies leverage non-traditional channels for wider engagements
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