Skincare & Wellness Industry
Transforming Knowledge Access in the Skincare & Wellness Industry with AI-Powered SOP Automation
Key Challenges
Unstructured Knowledge Base
Difficulty organizing SOPs, training manuals, service workflows, and customer consent forms for easy access.
Time-Consuming Search
Employees spent significant time locating documents, impacting service quality and internal efficiency.
Secure Access Management
Needed a scalable, role-based access model to manage user permissions across departments.
Need for Channel Integration
Required seamless knowledge access within collaboration platforms and mobile environments.
Delayed Onboarding
Scattered procedural content caused prolonged training cycles for new staff.
Compliance & Standardization Gaps
Ensuring consistent implementation of SOPs across all units posed a challenge.
Solution Overview
With a vision to digitize and simplify knowledge access, an AI-powered solution was developed using Microsoft Copilot Studio, integrated with SharePoint and Microsoft Teams, resulting in a secure and intelligent SOP Agent:
AI-Powered Copilot
Delivered a virtual assistant to retrieve SOPs, service protocols, training materials, and compliance documents using natural language input.
Centralized Document Structure
Reorganized and streamlined content in SharePoint for structured retrieval.
Role-Based Access Control
Integrated with Microsoft 365 to ensure secure, tailored access for different user groups.
Teams & Mobile Access
Enabled staff to engage with the Copilot through Microsoft Teams and mobile platforms.
Self-Service Enablement
Reduced dependency on IT by automating document-related query resolution.
SOP Update Automation
Ensured version control so staff always accessed the most current procedures and guidelines.
Business Impact
Improved Productivity
Reduced time spent searching for essential documents, allowing staff to focus on delivering quality care.
Faster Onboarding
Training time for new employees was significantly reduced due to accessible and structured SOPs.
Enhanced Security & Compliance
Implemented role-based permissions and ensured real-time SOP availability.
Lower IT Workload
Fewer support tickets for document access enabled IT to focus on core initiatives.
User-Centric Experience
Staff could retrieve knowledge effortlessly across desktop, Teams, and mobile platforms.
Scalable AI Adoption
Successfully enabled AI-driven support for over 100 users, laying a foundation for future innovation.
Consistent Service Delivery
Standardized SOP access led to uniform service quality and higher client satisfaction.
User-Centric Experience
Staff could retrieve knowledge effortlessly across desktop, Teams, and mobile platforms.
Scalable AI Adoption
Successfully enabled AI-driven support for over 100 users, laying a foundation for future innovation.
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Head Office – Mumbai
Aggarwal Estate, Chitalsar Manpada, S V Road, Thane 400 610
salesteam@compusoftadvisors.com
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(+91)-022-49745171 / 75
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Solutions Offered
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