Pharmaceutical Industry

Pharmaceutical Industry — Enhancing Field Force Efficiency with Microsoft Copilot Studio

The pharmaceutical industry is a cornerstone of global healthcare, driving the production of life-saving drugs, generics, formulations, and nutraceuticals. With operations in over 40 countries, multiple manufacturing facilities, and hundreds of trusted brands, the industry plays a critical role in ensuring access to affordable and quality medicines worldwide.

Business Challenges

A leading global pharmaceutical organization faced significant challenges in enabling efficient document access and streamlining operational support for employees

5,000+ field employees experienced delays in accessing critical documents due to limited remote capabilities.
Essential organizational content—such as IT SOPs, HR policies, holiday calendars, and expense guidelines—was hosted on an internal portal but was segmented and difficult to navigate.
Manual browser-based document search hampered productivity and response times.
There was a need for a scalable, mobile-accessible solution to quickly retrieve relevant information while on the go.

Solution Highlights

To address these challenges, the pharmaceutical organization partnered with Compusoft Advisors to explore how Microsoft Copilot Studio could transform access to organizational knowledge

Conducted a 120-minute workshop for IT leadership, including CIO and CISO, to showcase Copilot Studio’s potential.
Delivered live demonstrations of how a custom Copilot could offer natural language-based data access across devices.
Developed a strategic roadmap to build a mobile-friendly, secure Copilot tailored to organizational requirements.
Integrated content from the internal portal with SharePoint, making it accessible through a conversational interface.
Enabled employees to retrieve SOPs, policies, and updates instantly using AI-powered prompts directly from their mobile devices.