Microsoft Dynamics CRM -Field Service Management

Microsoft Dynamics CRM – Field Service Management
[Deliver Incredible Field Service, Every Time]

Microsoft Dynamics CRM with field service management solution from Microsoft helps the customer to optimise travel time of the Service Technicians / Engineers, increases the number of service calls, decreases the carbon foot print, more accurately predict on time arrivals. Field service caters Intelligent scheduling, Mobile Field Enablement and Optimized Resource Utilisation. Compusoft provide customised solution which is useful for the customers who are into service industry and have a commitment to serve the customers ontime, anytime.

Microsoft Dynamics ERP & Microsoft Dynamics CRM Service Call Management

Everything in one Platform

[Real time Service Call Management]

Intelligent Scheduling

Dispatch technicians using optimized routes and skill based assignments to intelligently balance workload and resources

Mobile Field Enablement

Provide service technicians with complete customer insight, real-time guidance and cross-team collaboration

Optimized Resource Utilization

Manage more work orders and resources with fewer dispatchers with innovations around cloud, big data and mobility

Microsoft Dynamics CRM

Benefits to customers to deliver world class customer experiences in the field while maximising efficiency and minimizing costs.

  • Can be rapidly deployed in the cloud
  • Is easy to use and simplifies your job
  • Eliminates paperwork
  • Ensures you are in the right place at the right time
  • Get better and more actionable customer insights.
  • Improves communication and collaboration with your teammates and dispatch
  • Makes your work more productive and your life much easier
  • Provide robust and easy to manage mobile capabilities
  • View data in customized dashboard to track KPI’s

Go mobile on any platform

Give your people the information, tools and connection they need to delight your customers with native apps and publish changes across all mobile platforms simultaneously without any coding.

  • Main view
  • Schedule view
  • Intelligent work orders
  • Mapping
  • Turn by turn directions
  • Work order execution
  • Knowledge base
  • Client approval
Service call management

Comprehensive Features:

  • Service Ticket Management
  • State of the art routing and scheduling
  • Advanced work process automation
  • Robust reporting and business intelligence
  • Flexible customer and partner communications capabilities
  • Manages multiple volumes of assignments
  • Improves visibility between dispatch and mobile resources
  • Facilitates the optimal allocation to varying jobs in disparate locations

Field Service Management Solution available across many different Industries:

  • Safety & Security
  • Information Technology
  • Electrical Services
  • Medical & Diagnostic
  • Healthcare
  • Property & Facility management
  • Communication
  • Insurance
  • Manufacturing

  • Residential Services
  • Hospitality
  • Oil & Gas
  • Alternative energy
  • Automative services
  • Aviation maqintenance
  • Business services
  • Commercial agriculture
  • Construction

  • Controls
  • Engineering
  • Wasate Mangement
  • MArine Services
  • Environmental services
  • Furniture
  • Gaming
  • Hi-tech manufacturing

  • Hvac
  • Industrial equipment
  • Life Sciences
  • Mining
  • Pest Control
  • Plumbing
  • Professional services
  • Recyclying
  • Refrigeneration
  • Retail
  • Transportation
  • Utilities
Contact Us

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