ProcMATE – An AI based Omni-Channel BOT Platform

Embark on your organisation digital transformation journey towards an intelligent digital workforce with ProcMATE.

Ensuring that your enterprise automation can overcome process complexity, application updates, and all types of data with ease.

Digital Workforce

A new age workforce to run business process from Digital & Social Channels and integrate seamlessly with any partner network.

Cognititive Automation

Self Learning automation for Customer acquisition & Customer service Straight Through Processing with measurable TAT and SLA.

Conversational Engine

Cognitive workflows have conversations with the customer across an Omni-channel, multi lingual mode of engagement.

Compusoft’s Cognitive Process Automation Tool is a game-changing, transformative technology which is becoming the persuasive theme for growing revenues and margins, improving customer satisfaction and managing compliance risk.

Benefits of ProcMATE

True-Omni-channel Platform

True-Omni-channel Platform

ProcMate Digital Middleware allows your customers to experience your brand across social & digital channels. it works together to provide the best customer experience.

On-demand Platform

On-demand Platform

A SaaS and on – premise platform which provides business process automation based on a readily available cognitive business processes.

Deployment in weeks

Deployment in weeks

A platform with readily available Process templates for seamless customer – on boarding & customer Service.

Upgraded Customer Experience

Upgraded Customer Experience

Omni-channel Process Platform furnishes customers for Self-service at their own convenience. Cutting-edge machine learning technology ensures the best available customer experience

Connections with existing applications

Easily integrates with the existing software’s like CRM, Marketing tools, Accounting software, inventory system, etc.

ProcMATE Connects Well with…

Social
  • Facebook Messenger
  • Twitter
  • LinkedIn
  • WhatsApp Messenger
  • Skype
  • WeChat
  • Instagram
  • Telegram
Digital
  • ChatBOT
  • SMS
  • Email
  • Website
  • QR Code
  • Microsoft Outlook
  • Cloud Telephony
  • Google Drive
  • Google Sheets
Enterprise Applications
  • Microsoft Dynamics
  • Sales force
  • ZOHO
  • Oracle
  • SAP

Social

  • Facebook Messenger
  • Twitter
  • LinkedIn
  • WhatsApp Messenger
  • Skype
  • WeChat
  • Instagram
  • Telegram

Digital

  • ChatBOT
  • SMS
  • Email
  • Website
  • QR Code
  • Microsoft Outlook
  • Cloud Telephony
  • Google Drive
  • Google Sheets

Enterprise Applications

  • Microsoft Dynamics
  • Sales force
  • ZOHO
  • Oracle
  • SAP

what ProcMATE really does for you?

In a highly-competitive landscape, making customer engagement contextual & meaningful helps you stay ahead of competition.

Customer Engagement

Delivers a seamless, delightful and modern customer experience across all your social & digital channels to create deeper and more personalized customer engagements.

Employee Engagement

Gives Chat option for employees to connect internally which helps to create opportunities inside the workplace for employees to gather and socialize.

CUSTOMER ON-BOARDING & E-KYC

In built decision making system that can be configured with parameters based on organizational process for KYC & Customer on-boarding.

New age middleware to run business process from Digital & Social Channels and integrate seamlessly with your partner network.
 

Business Process Automation

Acts as your personal assistant in your business and help with a variety of tasks, thus helping you to focus on your core business objectives.

Digitization of Documents

AI based OCR (Optical Character Recognition) technology which quickly and accurately converts unstructured data from documents into structured data which can be then further stored and processed as per business requirement.

Supply Chain Automation

Seamlessly connects and automates sales, forecasting, replenishment, supply, planning, procurement, manufacturing and distribution activities.

Use Case Industry Wise

Manufacturing

Manufacturing

PREDICTIVE MAINTENANCE

Predict failure and recommend proactive maintenance for production and moving equipment.

RESOURCE ALLOCATION

Optimize resource allocation in R&D and manufacturing, leveraging diverse data e.g. communications, documentation to track progress.

FORECASTING

Predict future demand trends and potential constraints in supply chain.

PROCESS UNSTRUCTURED DATA

AI based OCR (Optical Character Recognition) technology present in ProcMATE, quickly and accurately converts unstructured data from documents into structured data which can be then further stored and processed as per business requirement.

OPERATION / LOGISTICS OPTIMIZATION (REAL TIME)

Optimize complex manufacturing process in real time – determine where to dedicate resources to reduce bottlenecks and cycle time.
Optimize R&D experimental efficiency through process/operations.

DISCOVER NEW TRENDS / ANOMALIES

Identify root cause for low product yield in manufacturing processes. Determine root causes for quality issues developed outside of manufacturing (e.g. during delivery, in supply chain)

DEALER / FRANCHISEE / PARTNER ON-BOARDING

Cognitive Automation provides specific, step-by-step instructions to effectively and efficiently on-board Dealers / Partners / Franchisee.

EMPLOYEE ENGAGEMENT

Create opportunities inside the workplace for employees to gather and socialize. Gives Chat option for employees to connect internally.

PREDICTIVE ANALYTICS

Identify design problems in pre-production to reduce ramp-up time to maximum output. Identify critical factors to reduce number of required experiments for R&D and testing (e.g. component testing).

DEALER / FRANCHISEE / PARTNER ON-BOARDING

Cognitive Automation provides specific, step-by-step instructions to effectively and efficiently on-board Dealers / Partners / Franchisee.

EMPLOYEE ENGAGEMENT

Create opportunities inside the workplace for employees to gather and socialize. Gives Chat option for employees to connect internally.

PREDICTIVE ANALYTICS

Identify design problems in pre-production to reduce ramp-up time to maximum output. Identify critical factors to reduce number of required experiments for R&D and testing (e.g. component testing).

BFSI

BFSI

Customer Eligibility

Machine learning continuously monitor transactions which helps customer by providing real time eligibility of loans and credit approvals.

Customer E-KYC

In built decision making system that can be configured with parameters based on organizational process for KYC.

Document Verification & Reconciliation

In-built intelligence to verify the documents automatically.

PROCESSES UNSTRUCTURED DATA

AI based OCR (Optical Character Recognition) technology present in ProcMATE, quickly and accurately converts unstructured data from documents into structured data which can be then further stored and processed as per business requirement.

CUSTOMER BEHAVIOR INSIGHTS

Predict risk of churn for individual customers/clients and recommend renegotiation strategy.

 

FORECASTING & RISK ANALYSIS

Predict risk of loan delinquency and recommend proactive maintenance strategies.

OFFERINGS BASED ON CUSTOMER BEHAVIOR

Personalize product offerings to target individual consumers based on multi-model data (mobile, social media, location, etc.)

PREDICTIVE ANALYTICS

Evaluate customer credit risk using application and other relevant data for less biased real time underwriting decisions. Predict risk of loan delinquency and recommend proactive maintenance strategies. Route call-center cases based on multi-model data (e.g. customer preferences, audio data) to increase customer satisfaction and reduce handling costs.

DISCOVER NEW TRENDS /ANOMALIES

dentify fraudulent activity using customer transaction and other relevant data. Discover news complex interactions in the financial system to support better risk modeling and stress testing.

RESOURCE ALLOCATION

Optimize labor staffing and distribution to reduce operational costs in front and back office.

Logistics And SCM

Logistics & SCM

PRICE & PRODUCT OPTIMIZATION

Optimize pricing and scheduling based on real – time demand updates (e.g. airlines, truckload shipping, mobility services)

PROCESS UNSTRUCTURED DATA

Read addresses/bar codes in mail/parcel sorting machines to improve and reduce human errors with OCR Technology.

FORECASTING

Predict hyper regional sales/demand trends.

FLEET OPTIMIZATION

ProcMATE provides with Fleet management technology enables efficient route design to lower fuel costs and deliver a package to the right place at the right time.

 

WAREHOUSE & INVENTORY MANAGEMENT

Conversational workflow to automate and interconnect the internal processes within. Inventory management to supervise the flow of goods from manufacturers to warehouses and from these facilities to point of sale.

SPACE OPTIMIZATION

Managing physical space inventory for the shipments.

QUICKEST DELIVERY ROUTE SEARCH

Quick analysis of information related to the task of completing deliveries, such as delivery schedules, real-time traffic, and so on.

PREDICTIVE MAINTENANCE

Predict failure and recommend proactive maintenance for Planes, trucks and other moving equipment.

OPERATION / LOGISTICS OPTIMIZATION (REAL TIME)

Optimize routing in real time (e.g. airlines, logistics, last mile routing for complex event processing) Optimize staffing level and asset placement in real time.

RADICAL PERSONALIZATION

Personalize loyalty programs and promotional offerings to individual customers. Personalize product recommendations to target individual consumers.

PREDICTIVE ANALYTICS

Identify performance and risk for drivers/pilots through driving patterns and other data. Predict lifetime value and risk of churn for individual customers.

Healthcare

Healthcare

ADMINISTRATIVE WORKFLOW ASSISTANCE

Prioritizes urgent matters and saving time on routine tasks like writing chart notes, prescribing medications and orderings tests, etc.

CONNECTED MACHINES

Manages all connected devices used to track and manage health e.g. mobile, wearables or online.

ASSISTED OR AUTOMATED DIAGNOSIS & PRESCRIPTION

Suggests best treatment based on patient complaint and other data. Also detects and prevents possible diagnosis errors.

CLINICAL TRIAL ASSISTANCE

Facilitates clinical trials by identifying potential participants.

PATIENT ENGAGEMENT

ProcMATE helps to unlock data driven insights to improve & deliver better healthcare outcomes.

PATIENT ON-BOARDING

In built decision making system that can be configured with parameters based on the Hospital process for patient admission & on-boarding.

VIRTUAL NURSING ASSISTANTS

Acts as a 24*7 Virtual Assistant to keep patients and care takers in communication.

FRAUD DETECTION

AI and ML helps in detecting healthcare fraud by identifying suspect charges or false claims before payments are made.

ERROR REDUCTION

Helps to minimize human mistakes such as assigning appropriate dosage and minimizing wrong diagnostics

EMPLOYEE ENGAGEMENT

ProcMATE gives Chat option for employees to connect internally which helps to create opportunities inside the hospital for employees to share knowledge, gather for training & socialize.

HEALTHCARE SYSTEM ANALYSIS

ProcMATE initiates to highlight mistakes in treatments, workflow inefficiencies, and also helps Hospitals / healthcare systems to avoid unnecessary patient hospitalizations.

PERSONALIZED MEDICATIONS AND CARE

Find the best treatment plans according to patient data.

DRUG DISCOVERY

Find new drugs based on previous data and medical intelligence.

REAL TIME PRIORITIZATION AND TRIAGE

Prescriptive analytics on patient data enabling accurate real time case prioritization and triage.

EARLY DIAGNOSIS

Analyze chronic conditions leveraging lab data and other medical data to enable early diagnosis.

PREGNANCY MANAGEMENT

Monitors mother and fetus health to reduce mothers’ worries and enable early diagnosis

Use Case Industry Wise

Manufacturing

  • PREDICTIVE MAINTENANCE
  • RESOURCE ALLOCATION
  • FORECASTING
  • PROCESS UNSTRUCTURED DATA
  • OPERATION / LOGISTICS OPTIMIZATION (REAL TIME)
  • DISCOVER NEW TRENDS / ANOMALIES
  • DEALER / FRANCHISEE / PARTNER ON-BOARDING
  • EMPLOYEE ENGAGEMENT
  • PREDICTIVE ANALYTICS
  • DEALER / FRANCHISEE / PARTNER ON-BOARDING
  • EMPLOYEE ENGAGEMENT
  • PREDICTIVE ANALYTICS

BFSI

  • CUSTOMER ELIGIBILITY
  • CUSTOMER E-KYC
  • DOCUMENT VERIFICATION & RECONCILIATION
  • PROCESSES UNSTRUCTURED DATA
  • CUSTOMER BEHAVIOR INSIGHTS
  • FORECASTING & RISK ANALYSIS
  • OFFERINGS BASED ON CUSTOMER BEHAVIOR
  • PREDICTIVE ANALYTICS
  • DISCOVER NEW TRENDS /ANOMALIES
  • RESOURCE ALLOCATION

Logistics & SCM

  • PRICE & PRODUCT OPTIMIZATION
  • PROCESS UNSTRUCTURED DATA
  • FORECASTING
  • FLEET OPTIMIZATION
  • WAREHOUSE & INVENTORY MANAGEMENT
  • SPACE OPTIMIZATION
  • QUICKEST DELIVERY ROUTE SEARCH
  • PREDICTIVE MAINTENANCE
  • OPERATION / LOGISTICS OPTIMIZATION (REAL TIME)
  • RADICAL PERSONALIZATION
  • PREDICTIVE ANALYTICS

Healthcare

  • ADMINISTRATIVE WORKFLOW ASSISTANCE
  • CONNECTED MACHINES
  • ASSISTED OR AUTOMATED DIAGNOSIS & PRESCRIPTION
  • CLINICAL TRIAL ASSISTANCE
  • PATIENT ENGAGEMENT
  • PATIENT ON-BOARDING
  • VIRTUAL NURSING ASSISTANTS
  • FRAUD DETECTION
  • ERROR REDUCTION
  • EMPLOYEE ENGAGEMENT
  • HEALTHCARE SYSTEM ANALYSIS
  • PERSONALIZED MEDICATIONS AND CARE
  • DRUG DISCOVERY
  • REAL TIME PRIORITIZATION AND TRIAGE
  • EARLY DIAGNOSIS
  • PREGNANCY MANAGEMENT
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