POST IMPLEMENTATION SUPPORT

Compusoft provides comprehensive post-implementation support services of Microsoft Dynamics and other Microsoft products so that you can focus more on your business and less on software maintenance. Compusoft provides Regular Annual Support along with Microsoft to ensure that your installation of updates, maintenance your IT environment (database administration, application fine tuning etc), and business critical support. Compusoft also offers extended support services like enhancements, new development, integration services and upgrade services to the newer version of Microsoft Dynamics & other Microsoft products.

Annual Support Services

Compusoft provides annual support for Microsoft Dynamics and other Microsoft Products. We have expertise to maintain Dynamics NAV from Ver 3.70 onwards and Dynamics AX from version 3.0 onwards.

Support Helpdesk : A support desk by phone, email, chat to handle your support calls in an organised manner
Technical Maintenance of Microsoft Dynamics : Periodic Database Administration, Monitoring of Dynamics instance, Performance fine-tuning of Microsoft Dynamics instance
Hot-fix Rollouts : Periodic installation, testing and rollout of hot-fixes for Microsoft Dynamics & other Microsoft Products released by Microsoft
Business Critical Support : Providing business critical support to manage special tasks and activities in Microsoft Dynamics. Ex. Year End activities.
Training : Providing functional and technical training to your users to carry out daily activities or business critical activities in Microsoft Dynamics

Enhancement Services

Compusoft offers enhancement services for Microsoft Dynamics & other Microsoft products to extend and enhance its existing usage. Having experience in Microsoft Dynamics ERP & CRM across multiple versions, Compusoft can offer enhancement services in the Microsoft Dynamics version that you use. Some of the enhancement services offered to customers are:

Additional module implementations
Maximising the usage of features available in existing modules
Developing Additional reports or BI for Microsoft Dynamics
Integrating Microsoft Dynamics to other business systems
Integrating Microsoft Dynamics to Office 365 or other Microsoft products
Implementing industry solutions in Microsoft Dynamics
Custom Developed Apps with integration to Microsoft Dynamics

Upgrade or Migration Services

Compusoft specialises in providing Upgrade and Migration Services to migrate from earlier versions of Microsoft Dynamics NAV & Microsoft Dynamics AX. Cetas follows Microsoft’s recommended Sure Step Methodology to ensure error free migration & upgrade services. Compusoft has skills and expertise to migrate Microsoft Dynamics NAV from version 3.60 onwards and Microsoft Dynamics AX from version 3.0 onwards.

"We express our thankfulness to Compusoft team’s contribution and capabilities, in the areas of innovative approaches to problem solving and making design decisions, deep understanding of Microsoft CRM on Cloud systems and processes. These factors were essential in helping us see beyond the initial requirements – and frequent challenges to realize the full potential of the systems being deployed."

Vivek Gupta (President) Hitachi Systems Micro Clinic
"Compusoft team operates at the upper end of the expertise spectrum and has been at the forefront in assisting and presenting new processes at our premises. The company has embraced a long term strategy as critical to maintaining a competitive advantage whether it be On Cloud or On Premise Microsoft Dynamics CRM."

Apsara Shetty (Director) Relacs Investment Private Limited
"The key requirements for effective implementation of Microsoft CRM on Cloud model were the activities defined should be operational and an understanding of licensing culture. Compusoft consultants came out trumps on both scores."

Sudarsan Ranganathan (Managing Director & CEO) Veeras Infotek Private Limited (India & Middle East)
"We at Kotak Mahindra Bank Ltd, , were looking for better controls on space allocations and quicker way to get the MIS on occupancy and vacancy status. We collaborated with Compusoft’s Dynamics Space Management Solution to leverage not only to optimize the space utilizations but also took the leverage of the Business Analytics provided on Microsoft Dynamics CRM platform which helped deliver much faster allocation of seats capabilities & cost allocation to different business units"

Shamsher Sindhu (Vice President) Kotak Mahindra Bank Limited
"Microsoft Dynamics service offerings are redefining how business solutions permit people for greater success, forecast forthcoming issues and opportunities, and enable organizations to expand the possibilities for competitive advantage. MS Dynamics solutions integrate the world's best practices & business processes collected over years of experience and learning from the industry which enable our organization to maximize returns on our Microsoft Dynamics investments"

Vivek Gupta (President) Hitachi Systems Micro Clinic
"The Microsoft Dynamics CRM Online solutions allowed us to leverage B2B connect model to deliver right solutions for our customers. The Solution helps enterprises to stay connected with clients, partners. They also enable enterprise to control information at any given point of time from anywhere."

Apsara Shetty (Director) Relacs Investment Private Limited
"The robust platform of Microsoft Dynamics CRM allows us full flexibility to connect at any given point of time from around the world on mobile & desktop which not only provides us with a ready on hand information but also enables our organization in quick decision making & optimize internal processes."

Sudarsan Ranganathan (Managing Director & CEO) Veeras Infotek Private Limited (India & Middle East)

Clients we worked with

We have successfully implemented Microsoft Solutions for our customers and continue to support them post implementation. We are their single point of contact for for their IT & Software needs.

POST IMPLEMENTATION SUPPORT